Our Testing Process
Scenario
This scenario will be read to our interviewees so that they get a sense of what to expect and how our product is used.
Joy is a 23-year-old data analyst who just graduated from Seattle University. Since she just graduated, she doesn’t have enough money to buy a car and she doesn’t want to spend too much money riding an uber. She takes a bus to commute to work and plans her day around public transportation. Her day is planned around public transportation, so she not only uses the Eazy Transit app to search for destinations, but she also uses the application to save routes so that she can reuse in the future. In addition, it allows her to add payment methods to her account so that she can pay for the trip without switching to another application. She is satisfied because she can easily reach her destination without switching multiple applications.
Tasks
A set of tasks for the interviewee to explore the UI and accomplish the tasks.
1. Add a credit card to your payment methods.
2. Search for a location and start your trip.
3. Start a trip to go to work using your saved routes.
Measurement List
A set of measurements the observer would note while the interviewee is being interviewed.
1. Total misclicks.
2. Total time to complete the task.
3. Total questions asked while performing task.
4. Was the task completed successfully?
Interview Questions
When the interviewee has finished using our product, we conduct them with a few questions to get the overall experience when using our product.
On a scale of 1-5, where one is very easy and five is very hard, rate the difficulty of the task.
How was the overall experience of navigating throughout the website?
Which was the easiest task and why?
Which was the hardest task and why?
Can you identify anything you liked or disliked?